We want you to love your Timex. If for any reason, you don’t, contact us at custservEU@timex.com.
For any repair enquires please email: custservEU@timex.com.
We accept returns for timex.co.uk/timex.eu sales only. Purchases made from local stores or other websites must be returned to the original point of purchase. If you are not completely satisfied with your timex.eu purchase, you have 30 days from the date of purchase to return the item. Timex does not do exchanges.
Please note, the original purchase amount, less shipping, will be credited through the same payment means used to pay for the order.
To returns an item please use the returns label which can be found in the delivery box. If you have misplaced your label, please contact our customer service team who will happily send you a new label.
Please return the watch in the original box with all original packing material, manuals and any other materials that came with the watch.
For your protection, we recommend you insure or obtain a receipt of shipment. We cannot be held responsible for items we do not receive. Your return will be processed in approximately 10 working days.
All returns must be in new condition. We cannot issue refunds for watches that show signs of use or that have been modified.
Returns after 30 days and worn watches are subject to our standard Warranty Policy. See Warranty Information in product instructions for details. Timex reserves the right to qualify excessive use for a damaged product.
MyTimex / Customized items are crafted with care and engraved items are made specifically for individuals. Engraved items are considered final sale and are not eligible for refunds or exchange.
Effective Date: May 5, 2021 Updated: May 5, 2021